FAQs

Yes, DHL/USPS/EMS requires someone to sign for the package. They will not leave your package(s) at your door. If the person doesn't sign, you may have to arrange for re-delivery or pick up at your post office.

Yes, we ship worldwide. During checkout select your country and enter your full address.

Not at the moment, as we now use DHL/ FedEx shipping method which is reliable. 

Yes, Duties or Fees would be absorbed by the receiver.

Yes, Product Ja ships packages to all United States and the Caribbean. 

Yes.

The official timeline is (unless stated otherwise) 1-3 business days for your package to be processed. 3-5 business days from the shipped date.

Don’t see your question answered here?

Please contact us at support@productja.com. We look forward to connecting with you!